Mô tả công việc

DIVISION: Food and beverage

DEPARTMENT: F&B DEPARTEMENT

Controlling all the activities in the Restaurant. Managing the restaurant in a professional and courteous manner, while maintaining the company’s rules and procedures. Fulfill the requested duties and functions specific to the department to the best of your ability. To ensure set standards are met and maintained by all staff. Support the F&B Director in the Department. To increase the revenue of the Department and assure the guest satisfaction.

Responsible to F&B outlet and his staff

• To adhere to all fire and safety regulations.
• To maintain company standards for hygiene and physical appearance.
• Represent the hotel in a positive manner on and off duty.
• Follow all regulations and procedures as laid down by the company.
• To be fully informed on the Villa Song Saigon Hotel and it’s services.
• To attend training and meetings and briefings as required.
• Communicate by following the chain of command (see Report to:).
• To liaise with other departments on related issues.
• To contribute to the total guest satisfaction of the hotel.
• Be responsible for serving the guests with kinds of various food and beverages and maintaining a clean and hygienic restaurant.
• Be responsible for meeting and talking with the guests at all times with helpful and cheerful manner.
• Effective recruitment, induction and training program within the department.
• Update training manuals for all positions in the department.
• To inspect all equipment continuously and keep them well maintained to ensure proper functioning.
• To maintain high standard of sanitation and cleanliness.
• Communicate with all staff relevant changes and daily operational needs.
• Ensure effective communication within the department and the hotel.
• Ensure all operating equipment is handled with due care and curb wastage on supplies.
• To manage staff in a fair and just manner.
• To supervise and complete further tasks within the department as requested by management.
• To make sure all tasks given by his direct superior are accomplished according to the standards of quality and presentation.
• To inquire about all goods sold in his outlet.
• Maximizing profitability of the outlet by increasing turnover & controlling costs.
• Recommends and implements guest service standards that meet the needs of the target market and are in line with operating concept of the restaurant.
• Monitors and analyzes menus and products of competitive restaurants.
• Ensure that the Restaurant and staff are prepared for service.
• Handles guest’s complaints.
• Assure the coordination with the kitchen.
• Take care of the food quality.
• Be able to training the staff to the excellence services.

The above key areas & responsibilities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

• To ensure that hotel policies and procedures are strictly adhered to at all times.
• Is aware of occupational health and safety standards.
• To take responsibilities to report directly to the General Manager.
• To be responsible for the safety of employees, contractors & guests.
• Ensure that the safety policy and procedures are effectively communicated to all employees and contractors.
• Ensure induction and departmental or job specific training is provided for all employees.
• Ensure that safety procedures and other safety information is complied with.
• Ensure that safety issues are resolved in consultation with employees.
• Promote OH&S, EEO, Rehabilitation and Environmental management by example.

• All the department

Must be able to work independently in a professional way, as well as have the ability to consider, evaluate and make sound business decisions regarding question as problem solving.

Must be familiar with all hotel’s procedures and regulations. Be able to support stress and need to get a leader spirit.

At least 5 years' experience in the sector and impeccable knowledge of F&B professions and team management.
Computer literate.
Languages: fluent in English language ( both verbal and writing).

• International Hotel background, food and beverage knowledge
• Certification/License: No

Train all employees accordingly to the Restaurant operation manuals and sequences of service

Based on an annual evaluation by the F&B Director and the General Manager. Basis for evaluation will consider the ability to perform the job functions and handle special projects as assigned. The outcome of all annual external and governmental audits will factor into the evaluation, as well as the ability.

• Environment: Indoor and outdoor Food and Beverage environment & professionally.
• Standard hotel business hours must be maintained. Additional hours necessary to provide support for special functions that require the assistance of a Restaurant Manager. Professional working environment.

Must have a perfect hygiene and grooming. Have ability to communicate in a polite way. Be able to communicate effectively at all levels. Be able to keep guest’s information. To practice leadership by example. Be alert and responsible, the business functions seven days a week, 24 hours a day. A hospitable service atmosphere must be projected at all the time. As the business demands the Bar Manager must render his/her dedication to the job. To perform other related duties and special projects as required by F&B Manager / Executive Assistant Manager and General Manager.

Kỹ năng yêu cầu

• Manager